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Man, you do not know how crazy a call center can be until the middle of an election season and you're overbooked. Yikes. And quotas, dear Lord, the quotas. It's not enough that we have to actually get a hold of people and convince them to take a survey up to 20 minutes in length (not that ever let them know it'll take that long), but we have to get specific amounts of every possible demographic in a given area to properly represent the voting bloc. Meaning we usually want more females than males, and a specific number of hispanics or blacks if there happen to be any. And ages. Do you know how hard it is to get a 20 year old to do a survey? On a landline? All while trying to make sure we get a specific number of completes per hour in order to make money.
Plus, those of us who don't man the phones all have so many reports to do at the end of each day. Any time one of the handful of jobs we had in a given day didn't perform as well as bid/projected, that means another 20-30 minutes of work for me. Everyone up the chain of command and back is frazzled and we all know it. But at least we get to complain about it. :P
Plus, those of us who don't man the phones all have so many reports to do at the end of each day. Any time one of the handful of jobs we had in a given day didn't perform as well as bid/projected, that means another 20-30 minutes of work for me. Everyone up the chain of command and back is frazzled and we all know it. But at least we get to complain about it. :P
